Shipping policy
At Castile India, we are committed to delivering your products safely and efficiently. Please review our shipping policy to understand how we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping & Delivery Time
- Same Day Delivery: Available in select locations for orders placed before the cut-off time
- Express Delivery: 2–3 business days
- Standard Delivery: 5–7 business days across India
Delivery timelines may vary depending on your location and external factors such as weather or logistics delays.
Shipping Charges
- Free shipping on all prepaid orders
- A nominal fee may apply for Cash on Delivery (if available)
- Additional charges may apply for express or same day delivery services
Order Tracking
Once your order is shipped, you will receive a confirmation email or message with tracking details so you can monitor your delivery in real time.
Delivery Partners
We work with trusted courier partners to ensure timely and secure delivery of your orders.
Delivery Issues
If you experience any delays or issues with your shipment, please contact us at:
info@castileindia.com
Care@castileindia.com
vishal@castileindia.com
priyanshu@castileindia.com
karan@castileindia.com
Incorrect Address
Please ensure that all shipping details are accurate at checkout. Castile India will not be responsible for delays or losses due to incorrect or incomplete addresses.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please reach out to us within 48 hours of delivery. We will assist you in resolving the issue at the earliest.
International Shipping
Currently, we only ship within India. For international inquiries, please contact our support team.
At Castile India, we strive to make your shopping experience smooth, reliable, and worry-free.