Shipping policy

At Castile India, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order on https://www.castileindia.com/.

1. Order Processing

Orders are processed after successful payment confirmation or order confirmation, as applicable.
Orders are prepared for dispatch as quickly as possible.
Processing times may vary depending on product availability and order volume.

2. Shipping & Delivery Time

We aim to deliver all orders within 1–4 days, depending on the delivery location.

Same City: Delivery within 1–2 days.
All India: Delivery within 3–4 days.

Delivery timelines are estimates and may vary due to courier availability, public holidays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is placed.
Any additional delivery charges, if applicable, will be communicated where required.

4. Order Tracking

Tracking details will be shared with customers when available from the courier partner.
Customers can use the tracking information provided to check the status of their shipment.

5. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping details at checkout.
Please contact our customer support team as soon as possible if you notice an error in your shipping address.
Delivery delays resulting from incorrect or incomplete addresses may occur.

6. Delayed, Lost or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, please contact our customer support team.
We will coordinate with the courier partner to investigate the issue and determine an appropriate resolution.
All resolutions will be handled in accordance with applicable consumer protection laws.

7. Return, Refund & Exchange

We do not accept returns or offer refunds for change of mind or customer preference, subject to applicable law.
Exchanges may be requested in accordance with our Return, Refund & Exchange Policy.
Damaged, defective, or incorrect products should be reported to our customer support team for review.

8. Delivery Attempts

Courier partners may make delivery attempts according to their delivery procedures.
If delivery fails because the customer is unavailable or the address is incorrect, please contact our support team for assistance.

9. Contact Us

For shipping, delivery, or tracking-related questions, please contact us:

Website: https://www.castileindia.com/

Email: care@castileindia.com

Thank you for shopping with Castile India. We appreciate your trust in us.