Terms of service

Welcome to Castile India (https://www.castileindia.com/). By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

1. General

Castile India reserves the right to update or modify these Terms & Conditions at any time, subject to applicable laws.

2. Products & Pricing

  • All product descriptions, images, prices, and availability are subject to change without prior notice.
  • We make every effort to display product colours and details accurately; however, slight variations may occur due to screen settings and lighting.
  • Prices and offers may be changed or withdrawn at our discretion, subject to applicable law.

3. Orders & Payments

  • All orders are subject to acceptance and product availability.
  • Customers must provide accurate shipping, billing, and contact information when placing an order.
  • Orders may be cancelled in cases of suspected fraud, incorrect pricing, or product unavailability. Any applicable refund will be handled in accordance with applicable law.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, courier delays, weather, or other circumstances beyond our control.
  • Customers are responsible for providing a complete and accurate delivery address.
  • For delivery-related issues, please contact our customer support team.

5. Return, Refund & Exchange Policy

  • No Returns: We do not accept returns except where required under applicable law.
  • No Refunds: Refunds are not offered for change of mind or customer preference, subject to applicable consumer protection laws.
  • Exchange Only: Exchanges may be requested subject to approval and our applicable exchange conditions.
  • Damaged or Defective Products: Please contact our customer support team with your order details and clear photographs of the product for review.
  • Customers are advised to check product details, size, colour, and specifications carefully before placing an order.

6. Customer Responsibilities

Customers agree not to misuse the website, submit false information, engage in fraudulent activities, or interfere with the website's functionality.

7. Intellectual Property

All website content, including text, images, logos, designs, and graphics, belongs to Castile India or its respective rights holders and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Castile India will not be responsible for indirect losses arising from website use or delivery delays to the extent permitted by applicable law. Nothing in these Terms & Conditions limits any consumer rights or liabilities that cannot legally be excluded.

9. Privacy

Customer information is handled in accordance with our Privacy Policy. Customers are encouraged to review the Privacy Policy available on our website.

10. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

11. Contact Us

For questions regarding these Terms & Conditions, orders, or exchanges, please contact us:

  • Website: https://www.castileindia.com/
  • Email: care@castileindia.com

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions, subject to your rights under applicable law.